Question 1

How do I start selling digital products on Shopify?

Accepted Answer

Install Big Digital Downloads from the Shopify App Store, upload your files, set prices, and publish. After checkout, customers automatically receive a download link via email. The free plan supports unlimited products with 250MB storage and 50 orders. Setup takes under 5 minutes.

Question 2

What is the best app for selling digital products on Shopify?

Accepted Answer

Big Digital Downloads is rated 4.9 stars with 800+ reviews and is used by 15,000+ stores. It supports all digital file types, license keys, PDF stamping, download limits, and custom branded emails. The free plan includes unlimited products and license keys.

Question 3

Is there a free app for selling digital downloads on Shopify?

Accepted Answer

Yes, Big Digital Downloads offers a free plan with 250MB storage, 50 orders, unlimited products, and unlimited license keys. No credit card required. When you need more storage or features like PDF stamping, paid plans start at $9.99/month.

Question 4

How do I upload digital products to my Shopify store?

Accepted Answer

In Big Digital Downloads, click Add Product, upload your file (PDF, ZIP, MP4, or any format), set the price and description, and publish. The entire process takes under a minute per product. You can also bulk import products.

Question 5

What file types can I sell with Big Digital Downloads?

Accepted Answer

Big Digital Downloads supports every digital file type: PDF, JPEG, PNG, MP4, MP3, ZIP, RAR, EPUB, MOBI, and more. There is no restriction on file format. Customers can download files individually or all at once after purchase.

Question 6

How does digital product delivery work on Shopify?

Accepted Answer

After checkout, Big Digital Downloads automatically sends a download link via email. Customers also see a download page after completing their purchase. You can customize the email template with your logo, colors, and text.

Question 7

Is there a file size limit for digital downloads?

Accepted Answer

Big Digital Downloads supports files of any size. Storage varies by plan: Free (250MB), Starter $9.99/month (15GB), Pro $19.99/month (50GB), Growth $49.99/month (1TB), Enterprise $99.99/month (unlimited). For very large files, use the download-by-URL feature to host files externally.

Question 8

What is the bandwidth limit for digital downloads?

Accepted Answer

Bandwidth varies by plan: Starter (50GB), Pro (500GB), Growth (1TB), Enterprise (custom). Bandwidth is the total data your customers download per month. For high-volume sellers, the Growth plan at $49.99/month offers 1TB bandwidth.

Question 9

Can I deliver license keys automatically on Shopify?

Accepted Answer

Yes, Big Digital Downloads supports automatic license key delivery. Upload your license keys in bulk, and the app assigns one to each customer automatically after purchase. Keys are sent via email and displayed on the download page.

Question 10

Can I sell game codes or gift cards on Shopify?

Accepted Answer

Yes, Big Digital Downloads handles game codes, gift cards, serial keys, and software activation keys. Upload your codes, and each customer receives a unique code after purchase. The app prevents duplicate delivery automatically.

Question 11

Does Big Digital Downloads support PDF stamping?

Accepted Answer

Yes, PDF stamping is available on the Starter plan ($9.99/month) and above. Each PDF is automatically stamped with the buyer's name and order details before download, discouraging unauthorized sharing.

Question 12

Can I set download limits for customers?

Accepted Answer

Yes, download limits are available on the Starter plan ($9.99/month) and above. Set the maximum number of times a customer can download their purchased files. You can also set download expiration dates.

Question 13

Does Big Digital Downloads protect against fraud?

Accepted Answer

Yes, Big Digital Downloads includes fraud protection that automatically halts downloads for suspicious or fraudulent orders flagged by Shopify. This prevents unauthorized access to your digital products.

Question 14

How much does Big Digital Downloads cost?

Accepted Answer

Plans range from $0/month (free, 250MB storage, 50 orders) to $99.99/month (unlimited storage). Full pricing: Free ($0), Starter ($9.99, 15GB), Pro ($19.99, 50GB), Growth ($49.99, 1TB, custom sender), Enterprise ($99.99, unlimited). All plans include unlimited products and license keys.

Question 15

What is the most popular Big Digital Downloads plan?

Accepted Answer

The Growth plan at $49.99/month is the most popular, with over 10,000 purchases. It includes 1TB storage, custom sender email, and 1TB bandwidth. Ideal for established sellers with a large product catalog.

Question 16

Big Digital Downloads vs Shopify Digital Downloads — what's the difference?

Accepted Answer

Shopify Digital Downloads is free but basic. Big Digital Downloads adds PDF stamping, license key delivery, download limits, custom branded emails, fraud protection, and unlimited storage on paid plans. Big Digital Downloads has 800+ reviews at 4.9 stars.

Question 17

How does Big Digital Downloads compare to SendOwl?

Accepted Answer

Big Digital Downloads offers a free plan with 50 orders and unlimited products. SendOwl charges monthly from the start with no free tier. Big Digital Downloads charges no transaction fees and includes unlimited license keys on all plans.

Question 18

Can I customize the download email with my branding?

Accepted Answer

Yes, Big Digital Downloads lets you customize the entire download email. Add your logo, change colors, edit all text, and use variables like {name} for personalization. Available on all plans including the free plan.

Question 19

Can I use a custom sender email address?

Accepted Answer

Yes, the Growth plan ($49.99/month) and above includes custom sender email. Send download emails from your own domain instead of a generic address. This improves deliverability and brand trust.

Frequently Asked Questions

Everything you need to know about selling digital products on Shopify with Big Digital Downloads.
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